At Webthik, customer satisfaction is our top priority. We strive to deliver high-quality digital services tailored to meet your specific needs. However, we understand that there may be circumstances where you might feel a refund is necessary. Please review our refund policy below:
1. Eligibility for Refunds
- Refunds are only eligible if requested within 7 days of the service delivery date.
- A refund request can be made if the service delivered is not as described or does not meet the agreed-upon specifications.
2. Non-Refundable Services
- Once a project is marked as “complete” and has been approved by the client, it becomes non-refundable.
- Services that have been partially or fully consumed or used are non-refundable.
- Custom or special-order services that require significant time and resources are non-refundable once the work has commenced.
3. Process for Requesting a Refund
- To request a refund, please contact our customer support team with your order details and a brief explanation of your concerns.
- Our team will review your request and may reach out for additional information if necessary.
4. Resolution Timeline
- We aim to resolve all refund requests within 7 business days of receiving all necessary information.
- If a refund is approved, the amount will be credited back to the original payment method within 10 business days.
5. Changes to Refund Policy
- We may revise or change this refund policy at any time. Any updates will be published on our website, and your continued use of our services after such changes indicates your acceptance of the new policy.
By purchasing our digital services, you agree to this refund policy. If you have any questions or need more clarification, please contact us.